This Privacy Policy describes how Solutions12 PLATFORM ("we," "us," or "our") collects, uses, and discloses your information (“Personal Information”) in connection with your use of our Software as a Service (“SaaS”) booking platform (the “Platform”).

1. Information We Collect

We collect several types of information from and about users of the Platform:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and billing address.
  • Usage Data: This includes information about your interactions with the Platform, such as the pages you visit, the features you use, and the bookings you make.
  • Device Information: This includes information about the device you use to access the Platform, such as your device type, operating system, IP address, and browser type.

2. How We Collect Information

We collect information from you in a variety of ways when you use the Platform:

  • Directly from You: You provide some Personal Information directly to us when you sign up for an account, make a booking, or contact us for support.
  • Automatically: We collect Usage Data and Device Information automatically when you use the Platform. This information is collected using cookies and other tracking technologies.

3. How We Use Your Information

We use your Personal Information to:

  • Provide and operate the Platform
  • Process your bookings
  • Send you important information about the Platform, such as changes to our terms or policies
  • Respond to your inquiries and requests
  • Send your marketing communications (with your consent)
  • Improve the Platform

4. Sharing Your Information

We may share your Personal Information with third-party service providers who help us operate the Platform, such as payment processors and data storage providers. We will only share your Personal Information with these third parties to the extent necessary for them to perform their services.

Not only that, but we may also disclose your Personal Information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process served on us, or to protect and defend our rights or property.

5. Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you with the services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

You have a number of choices regarding your Personal Information:

  • You can access and update your Personal Information in your account settings.
  • You can opt out of receiving marketing communications from us.
  • You can request that we delete your Personal Information.

7. Security

We take reasonable steps to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is ever completely secure.

8. Children's Privacy

The Platform is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and you believe that your child has provided us with Personal Information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:


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