At Solutions12 PLATFORM, we understand that situations may arise where a refund may be necessary. This policy outlines the circumstances under which we will issue refunds for our service booking SaaS platform.

General Policy:

  • Refunds are generally not offered for service bookings made through the platform. This is because the booking represents a direct agreement between the client and the service provider.


We may consider a refund in the following limited circumstances:

  • Technical Issues: If a technical issue with the platform prevents a client from completing a booking or results in a duplicate booking, we will issue a full refund.
  • Service Provider Cancellation: If a service provider cancels a confirmed booking with less than [Number] days notice (as specified by the provider), we will work to facilitate a reschedule or issue a full refund to the client.
  • Mutual Agreement: In rare cases, we may issue a refund based on mutual agreement between the client, the service provider, and Solutions12 PLATFORM. This may occur in extenuating circumstances where both parties agree a refund is warranted.

How to Request a Refund:

If you believe you are eligible for a refund under this policy, please contact us at [Insert contact information] within [Number] days of the booking. Please include your booking details and a brief explanation for your refund request.

Processing Time:

We will review all refund requests promptly and respond within [Number] business days. If your request is approved, the refund will be processed using the original payment method within [Nu] business 15 days.

Additional Information:

  • This policy applies only to fees associated with the Solutions12 PIATFORM platform. Any refunds for services themselves are handled directly by the service provider.
  • We reserve the right to modify this policy at any time. We will post any changes to the policy on the platform.

We encourage you to carefully review the cancellation policies of service providers before booking an appointment. By using Solutions12 PIATFORM, you agree to this Refund Policy.

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